Is My Data Secure?
We understand and appreciate that your manufacturing and process data is a critical part of your company's intellectual property. ToolTrack MES runs on our private cloud infrastructure utilizing world-class data centers and 2048-bit SSL / TLS encryption. Furthermore, our cloud is built with our own hardware and isn't shared with anyone else. You always know where your data is physically located and who's managing it. If you prefer, ToolTrack can also be deployed on-premise.
Who Owns My Data?
Even if you cancel your ToolTrack MES subscription, we'll give you a full export of your data at no extra cost.
How DO I access ToolTrack?
All you need is an HTML5 compatible web browser (e.g. Chrome, Firefox, Edge, Safari) and internet connectivity. Tablets and smartphones work very well, too. There is no need to install a thin client or run-time environment. We can also deploy ToolTrack MES on-premise with your own server. In either case, your users will connect to the system via web browser which makes for superior accessibility.
How Does The Customization Work?
ToolTrack MES is packed with functionality and features. But if you need changes to the functionality, or simply want to add new modules for your specific business processes, we support that with up-front and controlled pricing. You won't pay for customizations until you know exactly what you're getting and your users have signed off. The best part is that we will develop and implement these new/changed features without interrupting your users.
Are There Any Cancellation Fees?
And no term contracts for the cloud deployment, either. We're very confident in ToolTrack and we've put the responsibility on ourselves to make sure you get the best product and service at the best price.